Thomson also did the service of converting vinyl and cassette albums to cd vinyl and I appreciate the help when I needed transferred to cd format for the reasons I was done it as a gift to some one with Xmas coming up. Alan Thomson and the team are courteous and polite in person and over the phone.
Very good service. Prompt and reliable. Very trustworthy business
That's odd. Two negative reviews so far? I have never had anything but good service and courtesy from Alan and the team. The system of trying something at home to check it suits is a bonus. Yes-- repairs and call outs are not cheap but much cheaper than calling a plumber. And yes Alan charges more than Amazon etc, but often sorts out Sky or wifi glitches over the phone or with a visit free to things from him.I am sorry others have had a poorer experience. DD
My 90 year old mother called Thomsons out as her television wasn't working. This entailed a 5 minute drive up the road. The engineer quickly ascertained that a cable had come out of the wall and put it back in. The visit was 5 minutes in total and my mother was charged 49.50. I understand that Mr Thomson has a business to run but empathy and consideration for a frail and elderly lady is obviously a very low priority. I will not be using or recommending Thomsons again.
They had my item for over 2 weeks, told me they fixed it, they tried to charge me 68.12 and when I told them that they had already told me on the phone that I will need to pay 58.12 when i collected it, when i argued about the price they told me to come down and speak to Mr Thomson and he tried to charge me the extra 10 for a power lead which I already had, they told me it was fixed, I paid them the 38.12, (they deducted the 20 charge for looking at it), took it home and it still had the same fault, I called them up to say the fault was still there and they couldn't even be bothered to fix it or look at it again for me, instead they just refunded me 38.02, so now I'm in the same boat I was in over 2 weeks ago!!!!
Thomsons is a UK Electronics Store based in Great Baddow, East of England. Thomsons is located at 2 High St, Great Baddow, Chelmsford CM2 7HQ, UK.
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